​​Integrity, Quality, Performance

Indigo embraces a corporate quality structure that is applied to all Indigo programs and project task activities.  Quality management is accomplished through the consistent and continuous implementation of a Team Indigo Quality Control Plan.  Our Plan will employ numerous processes and tools for tracking key task actions and deliverables, initial and recurring personnel training in key processes, monthly and periodic management meeting emphasis on quality, frequent customer feedback sessions, and Monthly Program Status Reports (MPSRs).

Our approach to meeting and exceeding the threshold for each aspect of quality management embraces Continuous Process Improvement (CPI).  CPI is a foundation of Indigo’s corporate quality structure and encourages each employee to continuously identify new ways of performing our jobs in easier, economical, and efficient ways. Customer focus allows us to define and refine the task components looking at what steps in each process add value to our product and ensures our programs, products, and services meet or exceed Customer requirements.  Our overall quality assurance strategy is to identify risk early in the process of task performance, and to mitigate the risk impact as quickly as possible.

The Team Indigo’s risk management plan establishes a systematic decision-making process to identify, analyze, prioritize, mitigate, track, control, communicate, and document risks.  This section discusses the main features of our risk management process and itemizes some of the risks and their corresponding mitigations that we may encounter serving under SeaPort-e.  In addition, it describes our approach to identifying issues as early as possible—before they become problems—to minimize any impact they may have.  Our program management team, including our PM, Team Indigo members, Quality Manager, and PMO, is charged with overall risk management and for alerting the customer of potential TO, performance, schedule, and cost risks.  Our PM has ultimate authority over and ownership of our risk management program and discusses all risks/problems related to TOs with SeaPort-e and its customers. Moreover, all Team Indigo employees are tasked with risk identification and communication.  If a risk is identified, a preventive and corrective action plan will be developed by the PM, DPM or the Task Managers according to our risk management process.

QA Risk Management Process Flow.  Risk management is an ongoing and evolving process.  Team Indigo uses our risk management process (RSKM) to identify risks as early as possible in the planning process.  As we move through the TO life cycle, activities such as risk identification, assessment, and mitigation will be executed to reduce risks to an acceptable level.  This process will serve as a risk tracking and communication tool and a repository for risk mitigation strategies.  When properly managed, risk mitigation is a communication process that flows naturally—among the TO team, customer, and senior management—toward a goal of ensuring that no foreseeable risk gets past identification, analysis, and solution.  Team Indigo has a five-step process described below. 

Establish and Maintain the Risk Management Plan.  The Team Indigo PM, aided by our Quality Manager, will develop and document the TO risk management plan, review the plan with TO stakeholders, and obtain their commitment to the plan.  Topics, at the minimum, will include: (a) resource names, roles, and responsibilities of those involved in the risk management process implementation; (b) risk management tools and strategy; (c) defined risk management parameters; and (d) time and resources allocated for risk management activities.

Step 1: Identify Risks.  Risk identification will start during conceptual planning and continue throughout TO execution.  While all employees are responsible for risk identification, the PM has primary responsibility for communicating identified risks and risk analysis activities, conducting formal risk identification and management meetings, coordinating risk review, and validating the candidate risks with the TO management team.  Formal periodic risk identification meetings will be conducted at the beginning of the TO and as needed thereafter.

Step 2: Analyze Risks.  Once a risk has been identified, it will be assigned to a risk owner for analysis.  The risk owner will analyze the risk to determine an action plan, the risk priority, the resources needed to execute the risk mitigation action, risk probability and the risk level.

Step 3: Plan Mitigation.  Planning involves the development of either mitigation and/or contingency actions for a specific risk.  After analysis, the risk owner will discuss the mitigation plans with the PM and appropriate staff to determine if risk actions are warranted.  If so, a risk owner will be assigned to carry out the mitigation plan for that risk.  Should the risk be considered sensitive or confidential, the PM may consult with legal resources about documenting the risk.  At the end of the risk management meeting, the PM will update the risk matrix.

Step 4: Implement Mitigation.  The risk owner and the assigned resources will be responsible for implementing the approved mitigation plan(s).  Risk mitigation implementation may result in a requirement to change the contract management plan, schedule, or other controlled configuration items.  If so, requested changes will be documented and submitted to the SeaPort-e customer through our change control process, reviewed and approved by the customer, and implemented by Team Indigo through our configuration management processes.

Step 5: Monitor and Control.  The PM will monitor the status of risks, the probability of occurrence, actions taken to remedy risks, and the status of any mitigation strategies that have been executed.  We also will correct any deviations from the planned risk actions.  Action plans, stored in our SeaPort-e CMIS, may be modified to change the approach if the desired effect is not being achieved.  When changes to the risk matrix occur, we will repeat the cycle of identify, analyze, and plan.  Typically, requirements within this Monitor and Control step include:

Report Risk Status.  The risk owner is required to report risk status to the PM through the CMIS.  This report includes the risk status, changes to the risk profile, and action plan updates.  The PM and Quality Manager will update the risk matrix to reflect the risk state.  The PM also will review risk activities status with the Quality Manager weekly.  If a risk profile changes such that its probability or impact drops below the TO risk tolerances, the PM may recommend the risk be closed.  The Quality Manager, however, will make the final decision. 

Team Indigo's QA Risk Assessment and Mitigation Process

SeaPort-e  Quality Assurance Program

The risk assessment and mitigation process avoids the time and costs of problem resolution and rework, controls the cost of infrastructure, promotes confidence in TO participants and customer satisfaction.